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Are you on the Denti-Cal Provider Referral List?

Provider Telephone Service Center

Providers may call Denti-Cal toll-free at (800) 423-0507.

When calling for information or inquiries, it is important that the dental office be prepared with the following proper information, where applicable:

  1. Patient Name
  2. Patient Medi-Cal Identification Number
  3. Billing Provider Name
  4. Denti-Cal Provider Number
  5. Type of Treatment
  6. Amount of Claim or TAR
  7. Date Billed
  8. Document Control Number
  9. Check Number

The Telephone Service Center Representatives are available to answer phone calls between 8:00 a.m. and 5:00 p.m., Monday through Friday.

Patient history, claim/TAR status, or financial information can be accessed between 2:00 a.m. and 12:00 midnight, seven days per week, using the automated Interactive Voice Response system.

General program information is available 24 hours a day, seven days a week, using the automated system.

Provider Toll-Free Menu Options, and instructions for using the automated system are detailed in the Denti-Cal Provider Manual.

Eligibility:

For automated messages providing beneficiary eligibility information, phone the Automated Eligibility Verification System (AEVS) at (800) 456-2387. When prompted, enter the information found on the Beneficiary Identification Card (BIC ID).

For assistance with the eligibility message, the Point of Service (POS) device, or the Medi-Cal web site, call the POS/Internet Help Desk at (800) 541-5555.

 

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